Privacy Policy
- Kaiya Inc. is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services.
- Information We Collect
- We collect only the necessary information to provide our services, including:
- Booking Details: Pickup and drop-off locations, date, and time.
- Contact Information: Name, phone number, and email address provided during the booking process.
- What We Don’t Collect or Retain
- No Credit Card Storage: We do not store or retain your credit card or payment information. Payments are processed securely through third-party payment providers.
- No Retention of Personal Information: We do not store your personal information (e.g., name, email, or phone number) beyond what is necessary to fulfill your booking or legal obligations.
- How We Use Your Information
- We use the information you provide solely to:
- Process and confirm your bookings.
- Communicate with you regarding your reservation (e.g., confirmation, driver details).
- Provide customer support when needed.
- We do not use your information for unsolicited marketing or any purpose not related to your booking.
- Sharing of Information
- We do not sell or rent your personal information to third parties. Your information may be shared only with:
- Drivers: To facilitate your transportation (e.g., pickup and drop-off details).
- Payment Providers: To process your transaction securely.
- Government Authorities: If required by law (e.g., in response to legal obligations).
- Data Retention
- We retain booking-related data only as long as necessary to:
- Fulfill the service you requested.
- Comply with legal requirements (e.g., tax or accounting regulations).
After this period, all identifiable information is securely deleted.
- Security Measures
- We prioritize the protection of your data and implement strict security protocols to prevent unauthorized access or misuse. Payment transactions are encrypted and handled by trusted third-party payment processors.
- Cookies and Tracking
- We use cookies and similar technologies on our website to enhance user experience and analyze site traffic. These cookies do not collect personally identifiable information.
- Your Rights
- Depending on your location, you may have the right to:
- Access or request a copy of your personal information.
- Request the deletion of your personal data, subject to legal or regulatory requirements.
- Withdraw your consent for any optional data processing.
- To exercise these rights, please contact us at the email provided below.
- Changes to This Privacy Policy
- We may update this Privacy Policy as necessary. Any significant changes will be communicated through our website or directly to you.
- Contact Us
- If you have any questions about this Privacy Policy or how your data is handled, please contact us:
- Kaiya Inc.
Hokkaido Chitose Shinano 4-11-4-2-2F-C
contact@kaiya.taxi