1. Introduction

HokkaidoTaxi is committed to protecting the privacy and security of the personal information of our clients. This privacy policy outlines the types of personal information we collect, how it is used, and the measures we take to ensure its protection.

2. Collection of Personal Information

The Company collects personal information that is necessary for providing our transportation services. This may include:

• Name and contact details (telephone number, email address)
• Pickup and drop-off locations
• Payment information (though note that all payment processing is done through secure third-party services)
• Travel dates and times

3. Purpose of Use

The personal information collected is used for the following purposes:

• To provide and manage transportation services.
• To process transactions and send related information including booking confirmations and invoices.
• To communicate with clients about their bookings or any changes to their services.
• To improve our services and customer experience through feedback and surveys.

4. Disclosure of Personal Information

Personal information may be disclosed to third parties only in the following cases:

• To service providers and partners who assist in delivering our services, under strict confidentiality agreements.
• To comply with legal obligations, such as responding to lawful requests by public authorities.

5. Security Measures

The Company implements stringent security measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. We use encryption and secure servers, and only authorized personnel have access to personal information.

6. Retention of Personal Information Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once it is no longer needed, it will be securely deleted or anonymized.

7. Rights of Data Subjects

Clients have the right to:

• Access their personal information held by the Company.
• Request correction of any incorrect personal information.
• Request deletion of their personal information when it is no longer necessary for the purposes collected.
• Withdraw consent for processing their personal information, subject to legal or contractual restrictions.

8. Contact Information

For any inquiries or concerns about our privacy policy or practices, please contact: contact@kaiya.taxi

9. Changes to This Policy

The Company reserves the right to modify this privacy policy at any time. Changes will be posted on our official website and effective immediately upon posting.