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Privacy Policy

 

  • Kaiya Inc. is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services.

 

  1. Information We Collect
  • We collect only the necessary information to provide our services, including:
  • Booking Details: Pickup and drop-off locations, date, and time.
  • Contact Information: Name, phone number, and email address provided during the booking process.

 

  1. What We Don’t Collect or Retain
  • No Credit Card Storage: We do not store or retain your credit card or payment information. Payments are processed securely through third-party payment providers.
  • No Retention of Personal Information: We do not store your personal information (e.g., name, email, or phone number) beyond what is necessary to fulfill your booking or legal obligations.

 

  1. How We Use Your Information
  • We use the information you provide solely to:
  • Process and confirm your bookings.
  • Communicate with you regarding your reservation (e.g., confirmation, driver details).
  • Provide customer support when needed.
  • We do not use your information for unsolicited marketing or any purpose not related to your booking.

 

  1. Sharing of Information
  • We do not sell or rent your personal information to third parties. Your information may be shared only with:
  • Drivers: To facilitate your transportation (e.g., pickup and drop-off details).
  • Payment Providers: To process your transaction securely.
  • Government Authorities: If required by law (e.g., in response to legal obligations).

 

  1. Data Retention
  • We retain booking-related data only as long as necessary to:
  • Fulfill the service you requested.
  • Comply with legal requirements (e.g., tax or accounting regulations).
    After this period, all identifiable information is securely deleted.

 

  1. Security Measures
  • We prioritize the protection of your data and implement strict security protocols to prevent unauthorized access or misuse. Payment transactions are encrypted and handled by trusted third-party payment processors.

 

  1. Cookies and Tracking
  • We use cookies and similar technologies on our website to enhance user experience and analyze site traffic. These cookies do not collect personally identifiable information.

 

  1. Your Rights
  • Depending on your location, you may have the right to:
  • Access or request a copy of your personal information.
  • Request the deletion of your personal data, subject to legal or regulatory requirements.
  • Withdraw your consent for any optional data processing.
  • To exercise these rights, please contact us at the email provided below.

 

  1. Changes to This Privacy Policy
  • We may update this Privacy Policy as necessary. Any significant changes will be communicated through our website or directly to you.

 

  1. Contact Us
  • If you have any questions about this Privacy Policy or how your data is handled, please contact us:
  • Kaiya Inc.
    Hokkaido Chitose Shinano 4-11-4-2-2F-C
    contact@kaiya.taxi